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Terms and conditions

Ordering

Next to each product, you can click on the number you want. Once you click order, your product(s) will automatically be placed in the shopping basket. Go to your shopping basket and check that you have added the right products.

LOW FARE products
Chiliklaus.com offers a group of LOW FARE products. When purchasing LOW FARE products, no more than 3 per order, we can ship at a cheap freight and without custom fee. Customers from EU countries will not be charged any further. Customers from outside of EU will be charged for vat and customs when the package arrive, due to the rates of the individual country.

Payment

We accept Dankort, Visa/Dankort, MasterCard, Maestro, American Express and Diners.
 
Chiliklaus.dk uses a payment gateway from ePay. The money will not be withdrawn from your account until we have packed your order and it is ready for shipping.

Freight

We use Postnord and we add freight subject to Postnords current rates for the individual countries.

Delivery

Delivery usually takes place within 1-2 working days from placement of order. If you order products that we do not currently have in stock, we will contact you by e-mail. Sale is subject to availability. LOW FARE orders are send via a multiple packages solution, so it might take up to 5 days from ordering until we ship. 

Complaints

Any complaints must reach us 24 hours after receipt of the product. We naturally replace any products that contrary to expectations have been damaged during transportation. Please also contact us if the invoice/delivery note and the delivered products do not match. The costs of returning faulty deliveries are paid by Chiliklaus.dk. Sale is subject to availability.

Right of return

There is no right of return on edible products, including spices, chocolates, sauces, etc., except in case of faulty delivery. (see Complaints). 
Any other types of products, including T-shirts, kitchen equipment and books can be returned within 14 days of order. The products must be returned in unbroken, original packaging and all freight costs are payable by the customer. The price of the returned products will be paid into the customer's bank account.

Company info

Chiliklaus.dk 
CVR no..: 26541166

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